3CX Edition Comparison

3CX Phone System

CORE PBX FEATURES

STANDARD

PRO

ENTERPRISE

Extensions
Import / Export Extensions via CSV
SIP Trunks / Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Receive Voice Mail via Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Intercom / Paging / PA Announcements
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time System Status
Easy Backup and Restore (incl. Scheduled Backup)
VMware / Hyper-V / KVM Compatibility
Amazon, Google Cloud, Microsoft Azure
3CX SBC Connectivity
Voicemail
Voicemail Transcription
Custom FQDN
Custom SMTP Server

OFFICE PRODUCTIVITY

STANDARD

PRO

ENTERPRISE

Sennheiser Headset Integration
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Manage IP Phones Network Wide
Automatic Plug & Play Phone Provisioning
3CX Apps: Windows and Web Client, iOS, Android
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Web Conference Dial-In
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

CALL CENTRE FEATURES

STANDARD

PRO

ENTERPRISE

Call Logging
Click2Call Browser Extension
Click2Talk
Click2Meet
Website Live Chat and Talk
Call Queue Group Rights Management
CRM Integration
Sync with Office 365 (Azure AD)
Call Queuing
Real Time Statistics & Monitoring
Supervisor Agent Status Override
SLA Alerting
Switchboard
Wallboard
Callback
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings

ENTERPRISE FEATURES

STANDARD

PRO

ENTERPRISE

Call Flow Designer
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Call Recording Restrictions (Start/Stop)
Skill based Routing
Customize IP Phone Logo
Inbuilt Failover