CORE PBX FEATURES
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ENTERPRISE
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| Extensions |
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| Import / Export Extensions via CSV |
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| SIP Trunks / Gateways Support |
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| Call Routing by DID & CID (DDI) |
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| Extensive Codec Support |
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| Receive Voice Mail via Email |
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| Calling Line Identification Presentation (CLIP) |
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| Call Transfers (Blind & Attendant) |
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| Calling Line Identification Restriction (CLIR) |
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| Call Forward on Busy (CFB) |
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| Call Forward on No Answer (CFU) |
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| Hold (CW) incl. Custom Music on Hold |
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| Intercom / Paging / PA Announcements |
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| Call Parking / Pickup |
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| Busy Lamp Field (BLF) |
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| Real Time System Status |
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| Easy Backup and Restore (incl. Scheduled Backup) |
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| VMware / Hyper-V / KVM Compatibility |
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| Amazon, Google Cloud, Microsoft Azure |
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| 3CX SBC Connectivity |
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| Voicemail |
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| Voicemail Transcription |
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| Custom FQDN |
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| Custom SMTP Server |
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OFFICE PRODUCTIVITY
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PRO
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ENTERPRISE
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| Sennheiser Headset Integration |
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| Auto Attendant / Digital Receptionist |
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| Ring Extension & Mobile Simultaneously |
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| Integrated Fax Server (Central and per User) |
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| Supported SIP Phones Integration |
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| Manage IP Phones Network Wide |
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| Automatic Plug & Play Phone Provisioning |
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| 3CX Apps: Windows and Web Client, iOS, Android |
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| Directory (Company & Private Phonebook) |
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| Sync with Office 365 (Users’ Phonebook) |
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| Call Query against DB & CRM |
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| Hotel PBX Features incl. Fidelio Certified and Mitel Compatible |
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| Web Conference Dial-In |
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| Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record) |
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CALL CENTRE FEATURES
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PRO
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ENTERPRISE
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| Call Logging |
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| Click2Call Browser Extension |
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| Click2Talk |
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| Click2Meet |
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| Website Live Chat and Talk |
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| Call Queue Group Rights Management |
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| CRM Integration |
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| Sync with Office 365 (Azure AD) |
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| Call Queuing |
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| Real Time Statistics & Monitoring |
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| Supervisor Agent Status Override |
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| SLA Alerting |
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| Switchboard |
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| Wallboard |
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| Callback |
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| Call & Queue Reporting |
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| Call Recording Transcription and Search |
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| Barge In / Listen In / Whisper |
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| See Group Recordings |
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ENTERPRISE
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| Call Flow Designer |
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| Hot Desking |
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| Scheduled Restore |
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| Connect Remote Offices (Bridges) |
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| Call Recording Restrictions (Start/Stop) |
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| Skill based Routing |
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| Customize IP Phone Logo |
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| Inbuilt Failover |
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